A large order number is a prominently printed order identifier displayed at the top of customer receipts. Printing this enables staff to easily identify and call out orders without using customer names, maintaining privacy while enhancing order accuracy and queue management.

What's in this guide?

Configuring large order number printing
Editing the sales prefix

Configuring large order number printing

Lightspeed Restaurant uses sequential order numbering by default, and enabling large order number printing makes these numbers more visible on receipts. This can be configured for individual order types in the POS.

Customer receipts for online orders will follow and show the order ID generated from the online ordering app. Production dockets will display the online order ID prominently at the top, with the POS order number underneath.

To configure large order number printing:

1. Log in to Back Office with your Lightspeed credentials. 
2. From the navigation menu, select My site > Site Information. 
3. Scroll down and select Receipt options. 
4. Switch the toggle Print large order number to enable. 
5. (Optional) If the order types feature isn't enabled, you'll see a prompt to enable it. This allows you to customize large order number printing for specific order types. 
6. Select the order type.
7. Click Save.
   

Editing the sales prefix

All order numbers start with a sales prefix, which is by default set to SP or A depending on when the register was added. After enabling Print large order number, this prefix remains the same unless manually changed in Back Office. To prevent duplicate order numbers, set a unique sales prefix for each register.

When a new register is added, its sales prefix is automatically assigned as A, provided that prefix is not already in use. This follows a sequential alphabetical order whenever a new register is added.

To edit the sales prefix:

1. From the navigation menu, select My Site > Devices.
2. Under Registers, click the cogwheel icon next to the register you'd like to configure. 
3. Under Register details, scroll down to Sales prefix and enter the new prefix in the field.
4. Click Save settings.
5. Manually sync the POS or sync registers from Back Office.

What's next?