Docket names are short item descriptors that can be used on production dockets and bump screens. It improves efficiency by allowing the kitchen and bar to use concise item labeling for quicker recognition and processing during peak service times.
This is currently supported only on our native bump screens. Bump screens powered by Bump-It are not supported at this time.
What's in this guide?
Adding a docket name
Frequently asked questions
Adding a docket name
Users with admin access or those with the manage products permission can edit and add docket names in Back Office. If no docket name is set, the product name will appear on production dockets or bump screens.
The steps below guide you through adding a docket name for individual products. To update multiple products in bulk, use the CSV export and import feature in Back Office.
To add a docket name:
- Log in to Back Office with your Lightspeed credentials.
- From the navigation menu, select Products.
- Under the Products section, search for the product you'd like to add a docket name to.
- Click the cogwheel icon next to the product to access settings.
- Under Product Info, enter a name in the Docket Name field.
- Click Save.
- Manually sync the POS or sync registers from Back Office.
Frequently asked questions
Yes, you can enter symbols in the Docket Name field. However, printing them correctly depends on the model of the printer you have, as certain printers require drivers to enable symbol printing.
The product name is used across your Back Office, POS menu, reporting, and printed customer receipts, while the docket name is a shorter label that appears on production dockets and bump screens.
What's next?
Learn how to reprint dockets for order corrections or backups.
Reprinting dockets
Learn how to set up kitchen bump screens for efficient order management and reduced waste.