Product Availability allows you to control which items are available for sale in real time. As you sell items, the system automatically tracks the remaining stock to help you prevent overselling, improve communication between your staff, and manage limited or high-demand menu items.
In this guide, we'll walk you through how to enable the feature and manage your stock levels on the POS.
What's in this guide?
What you'll need
Enabling Product Availability on POS
Marking products as unavailable on the POS
Setting limited product availability
Frequently asked questions
What you'll need
- An active subscription to one of the following POS plans: Manage, Extend, Plus, Growth, or Pro.
- User access with Edit Product Availability permission.
Enabling Product Availability on the POS
Before you can manage your stock levels, you must enable Product Availability in Back Office.
To enable the Product Availability on the POS:
- Log in to Back Office with your Lightspeed credentials.
- In the left-hand menu, click Features.
- Select Product Availability on POS.
- Click Enable.
Marking products as unavailable on the POS
Mark products as unavailable when you've run out of stock. Once marked unavailable, the product will appear greyed out to prevent staff from selling it.
To mark products as unavailable on the POS:
- On the POS, select the three-bar menu in the top left corner.
- Select Product Availability.
- Select an item to open its Product Availability settings.
- Switch off the Product available toggle.
- Click Save.
- Click Exit in the lower right to leave editing mode.
To mark multiple items as unavailable, individually open each item's Product Availability settings and toggle off Product available.
Setting limited product availability
When a product is set to limited availability, staff will be able to see how many items are left in stock and have stock levels update automatically whenever items are sold.
To set limited product availability on the POS:
- On the POS, select the three-bar menu in the top left corner.
- Select Product Availability.
- Select an item to open its Product Availability settings.
- Switch on the Limit product amount toggle.
- Enter the amount you have of the product.
- Click Save.
- Click Exit in the lower right to leave editing mode.
Frequently asked questions
Once Product Availability is enabled, you can disable or set limits to any of your products.
Product Availability on POS is manually set by staff and is separate from the inventory system. Stock Counts and Purchase orders won't impact Product Availability settings.
Product Availability is supported by Bopple, Deliverect, Doshii, LOKE, and me&u. Online Orders will be blocked if an incoming order uses a product that is out of stock according to Product Availability, so you are protected from receiving orders for unavailable products.
This feature may cause issues with our Shopify integration. For this reason, we do not recommend enabling Product Availability for any products you also sell through Shopify.
What's next?
Learn how to create and efficiently manage your products on the POS
Managing ProductsLearn how to set up user permissions and manage staff access levels on the POS
Managing User Permissions