Setting up Group Ordering allows multiple guests to place and pay for their orders individually while combining all orders into a single production docket sent to your kitchen.

Group Ordering is not compatible with the Tables and Courses feature and cannot be used simultaneously on the POS. 

What's in this guide?

Enabling Group Ordering
Using Group Ordering on the POS

Enabling Group Ordering

Before you can take group orders on the POS, the Group Ordering feature must be enabled in Back Office. This can be enabled by users with admin or the manually enabled sites permissions. 

To enable Group Ordering: 

1. Log in to Back Office with your Lightspeed credentials. 
2. From the navigation menu, select Features. 
3. Search for and select Group Ordering. 
   
4. Click Enable. 
   
5. (Optional) Under the Settings tab, select the POS registers that support Group Ordering. By default, all registers are selected. 
6. Click Save Changes. 
   

Using Group Ordering on the POS

You can use group ordering to take orders for a group dining together into a single docket. To split payments by price, product, or number of guests, refer to our article on merging or splitting orders. 

To use Group Ordering on the POS: 

1. On the POS, tap Start Group Order. 
2. Enter the first customer's order. 
   
3. Tap Check Out to proceed and take the first customer's payment.
   
4. To add another order in the group, select Add another order to group. 
5. Enter the next customer's order. Repeat this process until all customer order have been added. 
   
6. (Optional) To view all individual orders added to the group, select View all orders. 
7. Once all orders have been entered, tap Finish & print group docket. 
   

To refund a group order, refer to our guide on refunding a sale. 

What's next?