Credit on account enables venues to store, redeem, and track prepaid balances directly within customer accounts, eliminating the need for gift cards or third-party integrations. This supports managing deposits, prepayments, and refunds natively through the Lightspeed Restaurant POS system. 

What's in this guide?

Configuring credit on account
Adding credit to an account
Processing an order with account credit
Refunding orders paid with credit
Frequently asked questions

Configuring credit on account

This section guides you through setting up and managing credit on account within Lightspeed Restaurant. You'll learn how to enable the feature and configure available payment options for credit top-ups.

Enabling credit on account

To start using credit on account, you must first enable the Accounts feature in Back Office. This feature is available in all Lightspeed Restaurant plans. 

To enable credit on account:

1. Log in to Back Office with your Lightspeed credentials.
2. From the navigation menu, select Features.
3. Search for and select Accounts.
   
4. (Optional) If you haven't enabled Accounts yet, click Enable.
5. Under Configuration, toggle the switch to enable Credit on account.
   

Enabling a payment type for credit top-ups

By default, credit top-ups are supported through any of the integrated payment options, such as Lightspeed Payments. To accept top-up payments using cash or manually created payment types, you can enable these options in Back Office.

To enable a payment type for credit top-ups:

1. From the navigation menu, select Company Settings > Payment Types.
2. Locate the payment type from the list.
3. Tick the box Allow credit top-up for the payment type you want to enable.
   
4. A warning will appear outlining the risks of unverified top-ups. Review the warning message, then click Enable to proceed. 
   

Adding credit to an account

You can add credit to customer accounts directly through the POS. This is useful for situations such as accepting reservation deposits taken over the phone.

To add credit to an account:

1. In the POS, click Add customer.
2. Search and select an existing account, or click New Customer to add a new account.
   
3. Click Add credit.
4. Enter the amount you'd like to add to the customer's account.
5. Click Checkout.
   
6. Complete the top-up using the customer's preferred payment method.
   

Once payment is complete, a top-up receipt will print based on your printing configuration. Top-up receipts can be reprinted anytime from the POS Customer Detail View by clicking the cogwheel and selecting Reprint top-up receipt.

Processing an order with account credit

Once a customer has credit on their account, you can apply it toward purchases at checkout. The balance updates automatically after each purchase. 

To process an order with account credit:

1. In the POS, click Add customer.
2. Enter the customer's order.
3. Click Check Out. If the account has available credit, you'll be prompted to confirm whether the customer wants to use it for payment.
4. Select Pay with credit. 
   

Refunding orders paid with credit

If a customer paid for an order using account credit, the refund can be issued directly to their credit balance. The amount is immediately returned and available for future use. 

Refund to credit is only available for sales where account credit was used as the sole payment method. For split payments, the Account credit option is disabled during the refund process, and the full refund goes to the customer's other preferred payment method. 

To refund an order paid via credit:

1. In the POS, tap the Menu (☰) icon.
2. Select History.
3. Locate the transaction by entering the customer name in the Customer Name field.
4. Click Filter. 
   
5. Select the transaction to refund.
6. Tap Refund Sale > Account credit. 
   

A green banner will appear at the top indicating the refund was processed successfully.

Frequently asked questions

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