Setting up order types allows you to select whether an order is for dine-in, takeaway, delivery, pickup, or catering. This ensures the kitchen knows exactly how to prepare and handle the order.
For online orders, the Order Types feature must be enabled and configured in Back Office for production dockets to show whether an order is for pickup or delivery.
What’s in this guide?
Enabling Order Types
Configuring order type settings
Frequently asked questions
Enabling Order Types
The Order Types feature must be enabled in Back Office before it can be used on the POS. This allows you to configure options like dine-in, takeaway, or delivery, and assign a default order type per register.
To enable Order Types in Back Office:
- Log in to Back Office with your Lightspeed credentials.
- From the navigation menu, select Features.
- Search for and select Order Types.
- Click Enable.
Configuring order type settings
Each POS register can have a default order type, and this can be changed manually on the POS for individual orders as needed. Prep times can also be configured for online orders.
To configure the order type settings:
- From the navigation menu, select Features > Order Types.
- Under the Settings tab, you can configure the following:
- Selecting order types: Choose which order types are available for your site.
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Prep-time (minutes): Set the estimated preparation time for pickup or delivery orders.
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Default order type: Set a default order type per register, or select Prompt to require staff to choose an order type for each order.
- Click Save Changes.
Enforcing order type and notes
For POS orders, staff can be required to select an order type and enter a note to ensure key information reaches the kitchen when sending an order. This is set per register and does not affect online or third-party orders.
To enforce order type and notes:
- From the navigation menu, select My site > Devices.
- Select the cogwheel icon next to the register you want to configure.
- Under Register Options, configure the following options:
- Enforce Order Type: Requires staff to select an order type before sending an order to the kitchen and completing the sale.
- Enforce Note: Requires staff to add a note before checkout. Once enabled, select the applicable order types for which the note enforcement will apply.
- Click Save settings.
- Manually sync the POS or sync your registers from Back Office.
If Enforce Order Type is enabled, you must select an order type on the POS before sending the order to the kitchen.
If Enforce Note is enabled on the selected order type, you must provide a note for the order before sending it to the kitchen.
Frequently asked questions
Yes. After selecting an order type on the POS, you’ll be prompted to enter a note. You can use this field to add the customer’s name.
Alternatively, you can use the Add Customer option, which saves customer information to the database. This is also used for building a Customer Relationship Management (CRM).
Yes, you can customize which order types are available per register by adjusting the default settings in the Back Office.
You can view the sales by order type in Lightspeed Insights under Site Overview and Site Performance reports.
What's next?
Set up courses to organize and control the flow of items sent to the kitchen or bar.
Setting up courses
Configure your table layout to help monitor seating and manage orders efficiently.