Losing a docket can cause delays and missed orders, but with Lightspeed Restaurant, you can reprint dockets directly from the POS without needing to reprocess the entire order. This also helps in cases of printer errors, order changes, or damaged dockets.
You would need admin access or the reprint dockets permission to be able to reprint dockets. Reprinting can be done for open orders, completed sales, and account sales as needed.
What's in this guide?
Reprinting docket for open orders
Reprinting docket for completed sales
Reprinting docket for account sales
Frequently asked questions
Reprinting docket for open orders
When you send orders to the kitchen, this creates an open order. If the docket is lost or needs to be resent, you can reprint it from the POS without altering the order status.
To reprint docket for open orders:
- On the POS, select Orders.
- (Optional) If the Tables feature is enabled, you can also select Tables.
- Select the order you want to reprint to open the sales screen.
- Tap the cogwheel icon in the lower right corner.
- Select Reprint Docket.
- Choose the items to reprint, or click Select all.
- Click Reprint to confirm.
Once the reprint is successful, a confirmation message saying The items are printed will appear.
Reprinting docket for completed sales
Completed sales are orders that have already been checked out. You can reprint for cases like when the docket was lost, or when the kitchen needs to reference the order again.
To reprint dockets for completed sales:
- On the POS, tap the Menu (☰) icon.
- Select History.
- Scroll through the list and select the order you want to reprint.
- (Optional) Use the filter option to search for orders from previous dates.
- Review the order details.
- Tap the cogwheel icon in the lower right corner.
- Select Reprint Docket.
- Choose the items to reprint, or click Select all.
- Click Reprint to confirm.
Once the reprint is successful, a confirmation message saying The items are printed will appear.
Reprinting docket for account sales
For sales linked to customer accounts, you can reprint dockets even after the orders have been completed and placed to the account.
To reprint docket for account sales:
- On the POS, tap the Menu (☰) icon.
- Select Accounts.
- Select the account, then select the order.
- Tap the cogwheel icon in the lower right corner.
- Select Reprint Docket.
- Choose the items to reprint, or click Select all.
- Click Reprint to confirm.
Once the reprint is successful, a confirmation message saying The items are printed will appear.
Frequently asked questions
If you don't see the option to reprint a docket in the POS, it's most likely because you don't have the necessary permission.
The site owner or staff with admin access can update your access to have the reprint docket permission.
You can reprint completed, open, or account sale dockets at any time, given you have the necessary permissions. There are no time restrictions on reprints.
The docket will reprint from the same printer it was originally sent to. At this time, you cannot redirect the docket to a different printer. If the original docket did not print due to a printer error, you should resolve the printer issue before reprinting the docket.
Once the order is processed, you can reprint as many times as needed, with no limit on how often staff can initiate a reprint.
Reprinted dockets display the word Reprint at the top. The image below shows a reprinted docket on the right.
What's next?
Learn how to edit POS orders to handle changes, fix errors, or update requests.
Editing orders with Lightspeed Restaurant
Learn how to split and merge orders in the POS for smoother order management.