Pass-Thru Printing allows online orders to pass through the POS without requiring manual staff approval. This is useful during peak periods when you need all hands on deck and can’t afford any slowdowns.
To set up Pass-Thru Printing (PTP), you need an account or subscription with an online ordering platform to connect to Lightspeed Restaurant. The assigned Pass-Thru Printing register must always be online and actively running the POS.
What’s in this guide?
Enabling Pass-Thru Printing
Frequently asked questions
Enabling Pass-Thru Printing
Pass-Thru Printing must be enabled in both Lightspeed Restaurant and your online ordering app. Your online ordering platform may need to adjust how it sends orders to the POS to support this feature. Contact your online ordering app’s support team for help enabling this feature on their side.
To enable Pass-Thru Printing:
- Log in to Back Office with your Lightspeed credentials.
- From the navigation menu, select Features.
- Search for and select Pass-Thru Printing.
- Click Enable.
- (Optional) If you have multiple POS devices, navigate to the Settings tab and select the POS device to assign as your default PTP register. If you only have one POS device, that will automatically be assigned as your pass-thru register.
Frequently asked questions
Audio notification is not available when Pass-Thru Printing is enabled. If you want audio alerts on the POS for incoming orders, you'd need to disable Pass-Thru Printing. With Pass-Thru Printing disabled, you must accept or reject orders on the POS before they can print.
Enabling Pass-Thru Printing is only one part of the setup. Your online ordering or integration partner must also support Pass-Thru Printing and enable it on their side. If they don’t, your orders will continue to arrive on the POS in the normal submitted state, which requires manual acceptance before they can print, rather than printing automatically.
For Pass-Thru Printing to function properly, the POS device designated as the Pass-Thru register must remain unlocked with the Lightspeed Restaurant app open at all times. If the Lightspeed Restaurant app is minimized, the POS may appear offline to the integration partner, causing orders to fail to print.
Your register may also go offline if the Wi-Fi connection drops or if someone closes the Lightspeed Restaurant app. To prevent staff from accidentally closing the app, we recommend enabling Guided Access (iOS devices only) on your PTP register. Guided Access is only available for iOS devices. It temporarily locks the iPad to a single app and lets you control which features are accessible.
What's next?
Configure production printing for orders.
Manage online orders on your POS.