Single Product Printing improves your service speed and order accuracy by providing clear dockets or labels for every item ordered. This is compatible with most standard receipt and kitchen printers for paper dockets, while sticky label printing requires compatible label printer models such as the Epson TM-L90 or Epson TM-L100.

Single Product Printing is not compatible to be used simultaneously with Advanced Printing and the Courses feature on the POS.

What's in this guide?

Enabling Single Product Printing
Setting up Single Product Printing
Configuring the Epson TM-L90 label printer
Frequently asked questions

Enabling Single Product Printing

Before you can set up and use single product printing for your production dockets or label stickers, the feature must be enabled in Back Office. This can be enabled by users with the Admin role or the manually enabled sites permission. 

To enable Single Product Printing: 

1. Log in to Back Office with your Lightspeed credentials. 
2. From the navigation menu, select Features. 
3. Search for and select Single Product Printing. 
   
4. Click Enable. 
   

Setting up Single Product Printing 

Single Product Printing can be enabled on a per-printer basis. If you are using multiple printers, you can assign specific products or categories to a designated printer to control where each item is printed.

To set up Single Product Printing:

1. From the navigation menu, select My site > Printers.  
2. Under Production Printing, select Printer/Item Specific.  
3. Click Save Settings. 
   
4. Locate your printer under Bluetooth Printers in this Site if you’re using Bluetooth printers, or under Network Printers in this Site if you use network printers.  Click the cogwheel (Settings) next to the printer you want to configure. 
   
5. Under Printer Options, enable the toggle for Single product printing. 
   
6. To assign products to a printer, under Assign POS categories or products, then select the categories you want to assign to the printer. 
7. (Optional) To select individual products within a category, click the down arrow next to the category to expand it, then select the specific products you want to assign to the printer.  
8. Click Save Settings.
   

Configuring the Epson TM-L90 label printer

The Epson TM-L90 printer includes advanced settings that must be configured to work with Lightspeed Restaurant. 

Enabling e-POS print

e-POS Print allows Lightspeed Restaurant to communicate directly with the Epson TM-L90 printer over the network. Before the printer can be used with Lightspeed Restaurant, e-POS Print must be enabled through the printer's web configuration interface.

To enable e-POS print:

1. Open a web browser and enter the printer's IP address in the address bar to access the printer's web configuration page. 
2. You will be warned that you're accessing an insecure site, click Show Advanced.
3. Click Proceed to xxx.xxx.xxx.xxx (unsafe), where xxx.xxx.xxx.xxx represents your printer's IP address. This allows you to continue to the printer's configuration page.
4. In the Sign in popup, enter the following Epson login credentials:
   • Username: epson
   • Password: epson. If the password is not accepted, try using the printer's serial number, which is located on the sticker attached to the printer.
5. Click Sign in.
6. Under Configuration > Network, select e-POS Print. 
7. In the e-POS Print, select Enable. 
8. Click Send. 
   
9. Click Reset.

Disabling Paper Removal Standby

By default, the printer can be configured to wait for a printed label or docket to be removed before accepting the next print job. If this feature remains enabled, it may disrupt communication with Lightspeed Restaurant and cause significant printing delays. To avoid these issues, you can disable Paper Removal Standby.

To disable Paper Removal Standby:

1. Turn of the printer. 
2. Press and hold the Feed button while turning on the printer again. Release the Feed button once it prints a self-test printout. 
3. Hold the Feed button again for more than one second until it prints the Mode Selection printout. 
4. Press the Feed button two times for less than one second then hold the Feed button for more than one second to access Customize Value Settings. 
   
5. Press the Feed button 13 times for less than one second and then hold the Feed button for more than one second to access Other Settings. 
   
6. Press the Feed button 5 times for less than one second and then press the Feed button for more than one second to access Paper Removal Standby. 
   
7. Press the Feed button two times for less than one second and then press the Feed button for more than one second to select Disable on Paper Removal Standby.  
   

Frequently asked questions

What's next?