Providing customers with receipts is an essential part of completing a sale. This guide explains how to configure receipt printing and print receipts on your POS, including generating a subtotal for ongoing orders and reprinting past transactions for reference or customer requests.

What's in this guide?

Setting up customer receipt printing
Printing receipts

Setting up customer receipt printing

Configure how receipts are managed on your POS by setting printing options for each register. You can choose which information is displayed on customer receipts and how they will be printed for each transaction. 

Configure receipt printing

You can choose how customer receipts will print, whether automatically, by prompting for printing or emailing, or disabling automatic printing and just keeping receipts available for reprinting.

To configure receipt printing:

1. Log in to Back Office with your Lightspeed credentials. 
2. From the navigation menu, select My site > Devices. 
3. Under Registers, select the cogwheel icon (settings) next to the register you'd like to configure.
4. Under Register Information, scroll down to Customer Receipt Printing. Select how you want to configure receipt printing: 
    
   • Don’t print or prompt to print receipts: Receipts will not print automatically but can always be reprinted in the POS.
   • Print receipts automatically:  Receipts will always print after the order is paid and closed. 
   • Prompt to print or email receipts: After the order is paid, a message will appear asking whether to print or email the receipt. You can choose whether to print a receipt, have no receipt, or send an email receipt by entering the customer's email address. 
5. Click Save settings. 
   
6. Navigate to your POS by clicking the POS button. 
   
7. Click the Menu (☰) icon in the top left corner.
8. Select Printing. 
9. Switch the toggle on for Print Receipts next to your receipt printer to enable printing.
10. Click Save and Close.
    
11. Sync the POS.

Configure receipt options

You can customize what information appears on customer receipts. By default, your site name and business number are displayed. You can also choose to include other business details, such as your address, phone number, email, or website. 

To configure receipt options:

1. From the navigation menu, select My site > Site Information.
2. Scroll down to Receipt options, then click the down arrow to expand it. 
3. Toggle the switches to enable or disable the following options:
   • Address: Toggle to Yes to show your business address at the top of customer receipts. 
   • Phone: Toggle to Yes to include your business phone number on receipts.
   • Website: Toggle to Yes to display your website on receipts.
   • Email: Toggle to Yes to include your business email address on receipts.
   • Print large order number: Toggle to Yes to print the order number in a larger format for easier visibility.
   • Print $0 products: Toggle to Yes to include products priced at $0 on receipts, such as for complimentary items.
   • Print $0 modifiers: Toggle to Yes to print on-screen and product-linked modifiers that are priced at $0. 
   • Print product notes: Toggle to Yes if you want to include any product notes entered in the order to print on the receipt. 
   • Print customer details: Toggle to Yes to print the customer's name and phone number to show on the receipt. This only applies to customers added to Lightspeed Restaurant. 
4.  You can also choose to edit the receipt footer and decide how to send email receipts to customers.
   • Edit receipt footer: Customize the footer text that appears on customer receipts by entering more details about your business or adding a promotional message. 
   • Send receipts to customers via email: Choose whether to send receipts automatically, manually, or disable email receipts. If you're using the Accounts feature, you can set this to automatic so customers will get email receipts after every account sale. 

For instructions on configuring and sending receipts via email, refer to our guide on emailing customer receipts.

Printing receipts

Receipts can be printed for both current and past transactions. You can print a subtotal to display a running total before completing a sale, or reprint a receipt from a previous transaction for customer reference or record-keeping purposes.

Printing subtotal receipt

A subtotal receipt lets you provide the customer with a summary of their current order before finalizing the sale. Customers sometimes request this to get a clear overview of their order and costs before making the payment.

To print a subtotal receipt:

1. On the POS, enter the order as usual.
2. Click the cogwheel icon (settings) in the lower-right corner. 
3. Select Subtotal. 
   

Reprinting a receipt

Reprinting receipts helps ensure accurate sales records and provides customers with copies when needed. You can reprint any number of receipts regardless of when the transaction occurred.

To reprint a receipt: 

1. On the POS, click the Menu (☰) icon.
2. Select History.
3. Search for the sale using a time range by entering start and end dates, the customer name if linked to an account, the receipt number, or a product name included in the sale.
4. Click Filter.
   
5. Select the transaction.
6. Click the cogwheel icon in the lower-right corner.
7. Select Reprint receipt. 
   

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