With Lightspeed Kiosk, customers can place their own orders, cutting down on lines at the counter. This allows your staff to manage and process orders faster, especially during peak hours.

The Lightspeed Kiosk O-Series app is compatible with our supported iPad devices, and all payments are processed through Lightspeed Payments. The required hardware can be purchased through your Lightspeed Account Manager or from our webstore. For any pricing queries, reach out to your Lightspeed Account Manager.

What's in this guide?

Downloading the Lightspeed Kiosk app
Enabling Lightspeed Kiosk
Configuring your Lightspeed Kiosk settings
Setting up your Lightspeed Kiosk
Placing an order through the Lightspeed Kiosk
Using Lightspeed Loyalty on the kiosk
Frequently asked questions

Downloading the Lightspeed Kiosk app

Before you can start taking orders using the Lightspeed Kiosk, you must install the Lightspeed Kiosk app. Follow the instructions below to download and install the Lightspeed Kiosk app on your iOS device.

Enabling Lightspeed Kiosk

Before you can configure and use Lightspeed Kiosk, you must enable the feature in Back Office. As part of the activation process, you'll select how many kiosk devices to enable.

To enable Lightspeed Kiosk:

1. Log in to Back Office with your Lightspeed credentials.
2. From the navigation menu, select Features.
3. Search for and select Lightspeed Kiosk.
   
4. Click Enable.
5. Select how many kiosks you want to activate for the site. The total pricing will automatically update based on the number of kiosks selected.
6. Click Enable Lightspeed Kiosks.
   

Configuring your Lightspeed Kiosk settings

You can customise the general settings and branding for all of your kiosk devices. This includes setting up the inactivity timeout duration, your kiosk logo and banner, and customer-facing messages you want to display.

To ensure orders are sent to production, pass-thru printing (PTP) must be enabled, and your assigned PTP register must always be online.

To configure your Lightspeed Kiosk settings:

1. From the navigation menu, select My site > Kiosk. Here, you can configure the following:
   • Inactivity timeout duration: Set the number of seconds of inactivity before the kiosk displays a warning and automatically cancels the order. The timeout duration can be set between 20 and 90 seconds.
     
   • Logo: Upload your logo to display your brand to customers. Supported formats are JPG and PNG, with recommended dimensions of 240 x 240 pixels and a maximum file size of 5 MB.
   • Banner image or video: Showcase key visuals such as your branding or any promotions. Supported formats are JPG, PNG, and MP4, with recommended dimensions of 1668 x 2400 pixels. Maximum file sizes are 5 MB for images and 50 MB for videos.
     
   • Welcome message: A short message to welcome customers and guide them as they begin their order.
   • Additional information: Optional text to share with customers, such as accepted payment types on the kiosk, ordering instructions, or other important notices.
     
2. Click Save changes.

Setting up your Lightspeed Kiosk

Once you've installed the Lightspeed Kiosk app, configure your kiosk device so it's ready to accept orders. This includes assigning your kiosk device and pairing it with an available Lightspeed Payments terminal.

The kiosk displays all products enabled for visibility in the Online products section. To configure customer-facing names and visibility settings, navigate to Back Office > Products > Online products.

To set up your Lightspeed Kiosk:

1. Open the Lightspeed Kiosk app on your device.
2. On the welcome screen, tap Log in. Sign in using your Back Office email address and password.
   
3. Select the site where you want to assign the kiosk device.
4. Select the kiosk profile to assign to the device. By default, sites include five pre-loaded kiosk profiles.
   
5. On the next screen, tap Pair on the payment terminal to connect it to the kiosk.
   
6. Once the payment terminal is paired, the kiosk status displays Ready to accept orders. Tap Go to kiosk to start taking orders.
   

Placing an order through the Lightspeed Kiosk

Customers can browse all products made visible in the Online products section. Items that are unavailable are automatically shown as sold out based on your product availability settings.

Cash, promo codes, gift cards, and other third-party payment methods are currently not supported on the kiosk.

To place an order through the Lightspeed Kiosk:

1. From the kiosk home screen, tap Order now.
   
2. Select a product category from the left menu to view the products linked to that category.
3. Select a product to add it to your order.
4. (Optional) If the product comes with variants or option sets, select your desired variant and options.
5. (Optional) Enter notes in the Special instructions field, such as any dish preferences or allergy information, then tap Save.
6. After modifying your order, tap Add to order.
   
7. (Optional) In the Order instructions field, add any order instructions, such as requesting no cutlery, then tap Save. To add another item, tap Keep ordering to go back to the main menu screen.
8. Once you're finished, tap Go to checkout to process your payment.
9. Enter your first name and last initial. This is used by staff to identify and call out your order.
10. Tap Continue to payment.
11. Tap, swipe, or insert your card on the payment terminal.
    
12. (Optional) To receive an email receipt, tap Email my receipt. Enter your email address using the on-screen keyboard, then tap Send receipt.
13. Once finished with your order, tap Done.
    

Using Lightspeed Loyalty on the kiosk

If your site is subscribed to Lightspeed Loyalty, customers can sign in, redeem loyalty credits, and earn new credits themselves while they order at the kiosk, with no help needed from staff.

Lightspeed Loyalty is a separate subscription that you enable in Back Office. The loyalty features described here only appear on the kiosk if your site is subscribed to Lightspeed Loyalty. If your site doesn't use Loyalty, customers order and pay as normal, without any loyalty prompts.

Here's how loyalty works across a kiosk order:

1. Signing in: At the start of an order, the customer signs in with their mobile number, or joins Lightspeed Loyalty if they're new. Once signed in, they see the loyalty credits available to redeem on the order.
   
2. Redeeming credits: Loyalty credits from previous visits appear on the checkout screen. The customer can apply them to the current order or save them for a future visit.
   
3. Earning credits: Loyalty credits earned on the current order are granted after payment is completed, and can be redeemed on the customer's next visit.

Frequently asked questions

What's next?