Lightspeed Customer Display allows you to turn any tablet or mobile device into a customer-facing screen that mirrors the order entry process live. This real-time transparency helps customers verify their selections, helping to minimize errors, build trust, and create a faster, more accurate checkout experience.

In this guide, we'll walk you through the steps to get your Customer Display up and running. 

What’s in this guide?

What you'll need
Downloading the Lightspeed Customer Display app
Enabling Lightspeed Customer Display
Configuring your Lightspeed Customer Display
Pairing your Customer Display with your POS
Processing a sale with Customer Display
Frequently asked questions

What you'll need

• A stable internet connection.
• A compatible POS device running on either Android or iOS with the POS app
  installed.
• A compatible Customer Display device running on either Android or iOS with the Lightspeed Customer Display app installed.

The OS versions of your POS device and Customer Display do not need to match. To know the minimum specifications requirements for both devices, visit our supported hardware guide. 

Downloading the Lightspeed Customer Display app

Enabling Lightspeed Customer Display

Before setting up Lightspeed Customer Display, you must first enable the feature in your Back Office. If you're managing multiple sites, make sure to enable it individually for each site where you plan to use the display. Use the site switcher to switch between sites in Back Office. 

To enable the Lightspeed Customer Display feature:

1. Log in to Back Office with your Lightspeed credentials. 
2. In the left-hand menu, select Features. 
3. Select Display. 
   
4. Click Enable. 
   

Configuring your Lightspeed Customer Display

Customize your Lightspeed Customer Display settings by adjusting what your customers see to enhance their checkout experience. This guide will walk you through setting up your Display settings. 

To configure your Lightspeed Customer Display:

1. After enabling the feature, click the Settings tab. 
   
2. Configure the following settings for your Customer Display:
• Change background image: Showcase a branded image, highlight a new dish, or feature an ongoing promo, discount, or combo deal. Supported file types include JPEG, PNG, and MP4. Image uploads must be between 657 × 748 pixels (minimum) and 1971 × 2244 pixels (maximum). Video uploads must not exceed 50MB in file size, with a maximum resolution of 1920 × 1080.
• Welcome message: This can be a simple greeting. Provide more details about your promotion, tagline, or call to action for your customers to see. 
• Show accepted payment methods: Display your accepted payment methods at the bottom of the screen. 
  
  If you choose to show accepted payment methods, you can select which ones to show on your Display. The sequence of your selections is the same order they will appear at the bottom of your screen.
3. Click Save. 
   

Pairing your Customer Display with your POS

To get your Lightspeed Customer Display ready for use, the next step is to pair it with your POS. Follow the steps below on both your POS and Customer Display device to complete the setup.

Make sure the POS and Customer Display devices are placed next to each other, both running on each device, and connected to the same Wi-Fi network. 

To pair your Customer Display with your POS:

1. Open the Lightspeed Restaurant app on your device and navigate to the POS screen. 
2. In the left-hand menu, select Add-ons. 
3. Select Pair Display.
4. (Optional) If you don't see the Pair Display option, try rotating your POS device to portrait mode and then back to landscape mode. This should refresh the screen and make the option appear. 
   
   
5. Your POS device will begin searching for available Display devices on the network. Select the device you want your POS to pair with. 
   
6. Once the pair is initiated, a prompt will appear on the Display device. Tap OK to confirm the connection. 
   

    

   
   You're all set! Accepting the request will confirm the pairing and successfully connect your POS to the Display device. 
   

Processing a sale with Customer Display

Using your Lightspeed Customer Display to process a sale ensures your customers stay informed with real-time updates on their order and payment status throughout the checkout process. 

To process a sale with Customer Display:

1. Process the order as usual on the POS device. As you add items, they will automatically appear on the paired Display. 
   
2. Proceed to checkout on the POS. Once the payment is processed, the Customer Display will show the payment status, such as Transaction Pending, Transaction Declined, or Transaction Success. 
   

Frequently asked questions

What's next?