Have questions about your invoice charges? Check out the FAQs below. If you still need help, email us at billing@lightspeedhq.com
Can I change the email address where Lightspeed invoices are sent?
Invoices are automatically sent to the Site Owner of your site. If you’d like to give another user access to billing notifications, enable the ‘Receive Billing Alerts’ option in the user permissions page. This will allow the user to receive billing alerts via email, along with the attached invoice. Note that this permission does not grant access to view invoices directly in the Back Office.
Can other users view my subscription invoices?
Yes! Users who are Admins or have the ‘View Billing Invoices’ permission can access historical invoices for the sites they are associated with here.
How do I change or cancel my Lightspeed subscription?
You can easily upgrade, downgrade, or cancel your subscription to suit your needs. Refer to our Manage Lightspeed Subscription guide for step-by-step instructions.
How do I update my billing payment method?
Only Site Owners can update the payment method linked to a subscription. If you are the Site Owner, follow the steps in our Update Your Billing Payment Information guide.
Why does my invoice show a $60 charge when I’m on the Essentials plan?
The Sell POS Plan costs $60. For Essentials customers, a $60 coupon is applied each month, reducing the cost of the plan to $0. Your invoice will show the $60 charge, along with a corresponding deduction for the coupon, resulting in no amount owed for POS.
How can I verify that coupons have been applied to my plan?
Go to the Invoices tab in the Back Office and select an invoice to view the details. You’ll see a line item for any applied coupons.
Can I get a refund for my subscription?
To request a refund, please email billing@lightspeedhq.com with the reason for your request, details, and any supporting evidence. Refunds are evaluated on a case-by-case basis.
Can I transfer my site to someone else?
Yes, you can transfer site ownership if you’re selling your business or purchasing an existing one. Follow our Transferring Ownership of a Site guide for more information.