Invoices are always emailed to the site owner. To have another user receive invoice emails, you can enable the receive billing emails permission for their account. This sends billing alerts and invoice PDFs to that user.

Note that this is separate from the view billing invoices permission, which allows users to access and download past invoices in Back Office, but does not send invoice emails.

Yes. Admins and users with the view billing invoices permission can view historical invoices for their associated sites in Back Office by navigating to Home > Invoices.

On an annual plan you receive one invoice a year instead of twelve. When you switch to annual billing, every product on your site moves across together and shares a single renewal date, so your whole subscription is covered by one invoice. The annual amount is charged upfront when you switch, and again on each renewal date.

A few items stay on monthly billing and are invoiced separately, because they are usage-based or supplied by a third party. These include Lightspeed Bump Screen powered by Bump-It and any transaction fees applied for using a third-party payment integration in Australia. 

For more information, refer to our guide to annual billing.

Only site owners can make subscription changes. For more information, refer to our article on Managing your Lightspeed Restaurant subscription. 

Upgrades take effect straight away. Downgrades take effect on your next billing date, so you keep your current plan, features and add-ons until then.

Any user with access to Back Office can add their own payment method, but only site owners can manage the site subscription and add a payment method for billing. If you’re the current site owner, you can update the payment method linked to your site subscription.

If you’re not a site owner, you usually won’t need to add a payment method unless you are preparing to become the new site owner due to a site ownership change. 

If you have an active discount or remaining site credits, a View credits option is available in the Subscriptions section in your Back Office. Selecting this option displays all active discounts and credits, including expiry dates and how they will reduce your next invoice. This option only appears when there are active credits or discounts that are still applicable to your billing.

When changing your plan, step 3 of the confirmation flow also displays any active discounts that reduce the updated subscription price before you confirm the change.

If you are also changing your billing cycle, the discount shown on step 3 is calculated against the new plan and cycle. A discount that does not carry across to the new cycle shows as $0.

If you need to check how discounts or credits were applied to previous charges, you can view this in the Invoices tab in Back Office, where they will appear as separate line items on your invoices.

Discounts and coupons are linked to your billing cycle, so they do not carry across when you move between monthly and annual billing. If you have an active discount on your subscription, you will lose it by switching to annual.

Before you confirm, we show you a comparison of what you pay now, including your current discounts, against what you would pay on annual billing. Check this carefully. If your existing discount is worth more than the annual saving, you may be better off staying on monthly.

When you switch to annual billing, the amount due today is not always the same as your estimated annual total. It combines the discounted annual price for each product, credit for the unused part of any monthly plan you have already paid for, and a prorated charge for any product moving straight from a free or Lite plan onto annual, covering the period between today and your renewal date.

Because that last amount is added rather than deducted, the amount due today can be higher than your estimated total. Select the help icon next to Due today on step 3 to see a full breakdown of how the figure was calculated.

To request a refund, email us at billing@lightspeedhq.com with the reason for your request, details, and any supporting evidence. Refunds are evaluated on a case-by-case basis.

Annual plans are paid upfront for the full term. If you downgrade or move back to monthly billing, the change takes effect on your next renewal date rather than being refunded, and you keep the plan you have paid for until then. Cancelling before the end of a term may involve early termination fees or specific exit procedures.

Yes. Site ownership can be transferred when a business changes hands. Only the current site owner can initiate a site ownership transfer.