This FAQ provides answers to common questions about invoices and billing, including how billing works, how to access your invoices, payment information, and other invoice-related topics to help you understand your charges.
For help with any further questions or queries, email our Lightspeed Billing department at billing@lightspeedhq.com.
Invoices are always emailed to the site owner. To have another user receive invoice emails, you can enable the receive billing emails permission for their account. This sends billing alerts and invoice PDFs to that user.
Note that this is separate from the view billing invoices permission, which allows users to access and download past invoices in Back Office, but does not send invoice emails.
Yes. Admins and users with the view billing invoices permission can view historical invoices for their associated sites in Back Office by navigating to Home > Invoices.
Only site owners can make subscription changes. For more information, refer to our article on Managing your Lightspeed Restaurant subscription.
Any user with access to Back Office can add their own payment method, but only site owners can manage the site subscription and add a payment method for billing. If you’re the current site owner, you can update the payment method linked to your site subscription.
If you’re not a site owner, you usually won’t need to add a payment method unless you are preparing to become the new site owner due to a site ownership change.
If you have an active discount or remaining site credits, a View credits option is available in the Subscriptions section in your Back Office. Selecting this option displays all active discounts and credits, including expiry dates and how they will reduce your next invoice. This option only appears when there are active credits or discounts that are still applicable to your billing.
When changing your plan, the step 3 of the confirmation flow also displays any active discounts that reduce the updated subscription price before you confirm the change.
If you need to check how discounts or credits were applied to previous charges, you can view this in the Invoices tab in Back Office, where they will appear as separate line items on your invoices.
To request a refund, email us at billing@lightspeedhq.com with the reason for your request, details, and any supporting evidence. Refunds are evaluated on a case-by-case basis.
Yes. site ownership can be transferred when a business changes hands. Only the current site owner can initiate a site ownership transfer.