To ensure uninterrupted access to your Lightspeed services, it's important to keep your billing information up to date. All payment information is managed from the Payment Methods section in your Lightspeed Back Office.
Only the Site Owner can update the billing information used for subscription charges. While other users may add a payment method to their own profile, only the Site Owner can apply one to the site’s active subscription.
What's in this guide?
Billing via credit card
Billing via automatic bank transfer
Setting up site-specific billing
Frequently asked questions
Billing via credit card
Set up automatic billing by adding your credit card on file. If your card changes or expires, you can update it anytime from the same Payment Methods section in Back Office.
To set up your billing via credit card:
- Log in to Back Office with your Lightspeed credentials.
- Navigate to Home > Payment Methods.
- Click Add Credit Card.
- Enter your credit card details.
- Select Save card.
Billing via automatic bank transfer
Billing through automatic bank transfer is another convenient way to pay your subscription. This method securely links your bank to your Lightspeed account, enabling recurring payments.
To set up your billing via automatic bank transfer:
- Log in to Back Office with your Lightspeed credentials.
- Navigate to Home > Payment Methods.
- Click Add bank account.
- Review the Direct Debit Agreement.
- Enter your Full name or company name, Email, and either select your bank from the list and login securely. Alternatively, you can select Manual Verification to input your BSB and Account Number instead.
- Confirm you've read the Direct Debit Agreement by checking the box.
- Click Accept to proceed.
If you run into issues verifying your bank account through the Instant Verification secure login (such as being asked for an MFA code that cannot be entered), you can select Manual Verification to input your BSB and Account Number directly.
Understanding your direct debit agreement
The agreement lists two limits, and both are normally higher than the amount you actually pay. They are authorisation ceilings, not charges.
The first figure is the most that can be taken in any single payment.
The second figure is the most that can be taken across a 30-day period. It is the single-payment limit multiplied by the number of sites you own, because one payment method can be used for several sites and each site is billed separately. The agreement has to allow for all of your sites being charged in the same period.
We only ever debit your actual subscription amount, which is shown above the agreement before you accept it. The extra headroom also means you can upgrade your plan later without signing a new agreement.
Paying an annual subscription by direct debit
An annual subscription is charged twelve months upfront, so the payment is much larger than a monthly one and can be more than a single payment on your agreement allows.
If it is, Confirm is unavailable on step 3 of the Change plan flow and a message on the bank transfer payment method explains why. You can raise your limit by signing a new agreement without leaving the page. Once the new agreement is in place the message clears and you can confirm your change.
Setting up site-specific billing
If you manage multiple sites, you can assign a different payment method to each one. This is useful when each location needs its own billing responsibility. Before updating a site’s billing, make sure the required payment method has already been added to your account.
To set up site-specific billing:
- Log in to Back Office.
- Go to Home → Subscriptions.
- Select the site you want to update.
- Select Edit payment method.
- Choose one of the if it’s already available.
Frequently asked questions
The agreement sets authorisation limits rather than amounts we will charge. The first limit is the most that can be taken in a single payment. The second is the most that can be taken over 30 days, which is the single-payment limit multiplied by the number of sites you own, so that every site can be billed within the same period if needed.
We only ever debit your actual subscription amount, which is shown above the agreement before you accept it. Having some headroom also means you can upgrade later without signing a new agreement.
Direct debit via bank account is only supported for Australian banks. If your bank isn’t an Australian financial institution, you won’t be able to complete the verification process. In those cases, you’ll need to use a supported credit card as your payment method.
The amount to be charged is larger than a single payment on your direct debit agreement allows. This most often happens when switching to annual billing, which is charged twelve months upfront.
Step 3 of the Change plan flow shows a message on the bank transfer payment method, with the option to sign a new agreement with a higher limit without leaving the page.
If you manage multiple sites, you can assign a unique payment method to each one. Add the required payment methods first, then select the correct payment method for each site in Home > Subscriptions > Edit payment method.
Yes. You can store multiple credit cards and one bank account at a time. You can then choose which payment method is used for each site’s billing.
Only the Site Owner can assign a payment method to a site’s subscription. If you are not the Site Owner, you can add a payment method to your profile, but you won’t be able to apply it to billing.
When adding a bank account for direct debit, you may be prompted to complete secure instant bank verification. If your bank requires MFA and the verification cannot complete, you can select the Manual Verification tab and input your BSB and account number directly.
What's next?
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