To ensure uninterrupted access to your Lightspeed services, it's important to keep your billing information up to date. All payment information is managed from the Payment Methods section in your Lightspeed Back Office.
Only the Site Owner can update the billing information used for subscription charges. While other users may add a payment method to their own profile, only the Site Owner can apply one to the site’s active subscription.
What's in this guide?
Billing via credit card
Billing via automatic bank transfer
Setting up site-specific billing
Frequently asked questions
Billing via credit card
Set up automatic billing by adding your credit card on file. If your card changes or expires, you can update it anytime from the same Payment Methods section in Back Office.
To set up your billing via credit card:
- Log in to Back Office with your Lightspeed credentials.
- Navigate to Home > Payment Methods.
- Click Add Credit Card.
- Enter your credit card details.
- Select Save card.
Billing via automatic bank transfer
Billing through automatic bank transfer is another convenient way to pay your subscription each month. This method securely links your bank to your Lightspeed account, enabling recurring payments.
To set up your billing via automatic bank transfer:
- Log in to Back Office with your Lightspeed credentials.
- Navigate to Home > Payment Methods.
- Click Add bank account.
- Review the Direct Debit Agreement.
- Enter your Full name or company name, Email, and select your bank from the list.
- Confirm you've read the Direct Debit Agreement by checking the box.
- Click Accept to proceed.
- Log in to your bank to complete the setup.
If you run into issues verifying your bank account through the secure login (such as being asked for an MFA code that cannot be entered), reach out to our Support team. We can enable manual bank account verification so you can add your BSB and account number directly.
Setting up site-specific billing
If you manage multiple sites, you can assign a different payment method to each one. This is useful when each location needs its own billing responsibility. Before updating a site’s billing, make sure the required payment method has already been added to your account.
To set up site-specific billing:
- Log in to Back Office.
- Go to Home → Subscriptions.
- Select the site you want to update.
- Select Edit payment method.
- Choose one of the following:
- Add bank account or Add credit card if the payment method hasn’t been added yet.
- Select an existing payment method and choose Save if it’s already available.
Frequently asked questions
Direct debit via bank account is only supported for Australian banks. If your bank isn’t an Australian financial institution, you won’t be able to complete the verification process. In those cases, you’ll need to use a supported credit card as your payment method.
If you manage multiple sites, you can assign a unique payment method to each one. Add the required payment methods first, then select the correct payment method for each site in Home > Subscriptions > Edit payment method.
Yes. You can store multiple credit cards and one bank account at a time. You can then choose which payment method is used for each site’s billing.
Only the Site Owner can assign a payment method to a site’s subscription. If you are not the Site Owner, you can add a payment method to your profile, but you won’t be able to apply it to billing.
When adding a bank account for direct debit, you may be prompted to complete secure instant bank verification. If your bank requires MFA and the verification cannot complete, contact Support to enable manual bank account verification so you can enter your BSB and account number directly.
What's next?
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