This guide will walk you through setting up your Smart Terminal with Lightspeed Restaurant POS. You'll learn how to set up the payment terminal, assign and connect it to your Restaurant POS, and explore key menu options.
Only use the payment terminal provided by Lightspeed. Terminals from third-party sources may not be properly configured for your account and could pose security risks.
What's in this guide?
What you'll need
Configuring the Smart Terminal
Navigating the payment terminal menu
Troubleshooting
Frequently asked questions
What you'll need
| Smart Terminal | Charging cable and adapter |
Configuring the Smart Terminal
Before you can start accepting payments, your Smart Terminal must be properly configured and connected to your Lightspeed Restaurant POS. This section outlines the full setup process, including powering on the terminal, connecting it to Wi-Fi, assigning it to your site, and pairing it with your POS register.
Powering on the terminal
The Smart Terminal is supplied with a USB-C charging cable and a region-specific power plug. This cable is compliant with the USB industry and UL standards. Always use the charging cable and the region-specific power plug provided by Lightspeed.
To power on the terminal:
- Plug the USB charging cable into the terminal and a power source. To prevent damage to the USB-C charging cable and charging port on the payment terminal, follow these guidelines:
- Insert or remove the charging cable by holding down the connector near the terminal or power plug to avoid pulling on the cord.
- Always insert or remove the charging cable in a straight direction to avoid damage.
- Avoid bending or folding the charging cable.
- Avoid using excessive force when inserting or removing the charging cable.
- Always check the charging cable and the charging port for any foreign objects or debris before inserting.
- If you use the terminal in environments with high humidity, dust, or food residue, consider using a charging station for added protection.
- Hold down the Power button located on the right side of the terminal until the display turns on.
- On the Welcome screen, select your preferred language.
- Tap the right arrow button on the screen to confirm. Once the terminal is powered on, it will prompt you to set up a Wi-Fi connection.
Connecting the terminal to your Wi-Fi network
To pair your terminal with your Lightspeed Restaurant POS, start by connecting your terminal to the same Wi-Fi network as your POS register.
To connect the terminal to your Wi-Fi:
- On the Wi-Fi screen, select your network from the list.
- Enter your Wi-Fi password.
- (Optional) Tap Show password to verify you've entered the correct password.
- Tap Connect.
- Tap the back arrow button in the lower left to return to the main screen. Once connected to Wi-Fi, you will be prompted to assign the terminal to your site.
Assigning the terminal to your site
Before pairing the terminal with your POS, it must be assigned to your site. The terminal will display a six-digit code that you’ll use to assign it in Back Office.
To assign the terminal to your site:
- Navigate to your Financial Services.
- Select Terminals.
- Click Add a Terminal.
- Enter the six-digit code displayed on your terminal screen.
- (Optional) If you have multiple locations, select the location where the terminal should be assigned.
- Click Assign.
Pairing the terminal with your POS
The next step is to pair your terminal with your POS. Each POS register can be paired with one payment terminal, but a terminal can be paired with multiple registers, allowing the POS registers to process payments through the same terminal.
To pair your terminal with the POS:
- Go to your POS.
- In the navigation menu, select Lightspeed Payments. A window will appear showing all terminals assigned to your site.
- (Optional) If you don't see your payment terminal, click Refresh terminal info at the bottom of the pop-up window.
- Find your terminal using the serial number.
You can find the serial number on the back of the terminal below the barcode, or by navigating to the Settings menu and tapping Device info on the terminal. - Click Pair.
- Wait for the pairing process to complete successfully then tap OK.
Once paired, process a transaction at checkout by selecting Lightspeed Payments to test the connection.
Navigating the payment terminal menu
The payment terminal menu is divided into three sections: Settings, Transaction, and Payment. Each section provides access to features for managing the terminal, reviewing transactions, and processing payments.
- Device info: View terminal details such as the serial number, configuration version, and store information. You can also update the software version.
- Network: Enable and manage network connections, including Wi-Fi and airplane mode.
- Configuration: View, update, or remove the terminal's configuration version.
- Display: Adjust the screen brightness.
- Diagnostics: Run network connection tests to troubleshoot connectivity issues.
Some menus require an admin PIN to access. The default PIN is 5773.
- History: View transactions on the terminal and reprint merchant or customer receipts for approved payments.
- Totals: View and print a summary report of transactions. You can also reset the totals for a new reporting period.
- New Transaction: Process refunds, MOTO payments, and manually enter card details for standalone transactions.
These menus require a PIN to access. The default PIN is 5773.
- Process a manual payment on the terminal.
No admin PIN is required for access.
Troubleshooting
If your payment terminal isn't working as expected, our guide for troubleshooting Lightspeed Payments can help you identify and resolve common issues.
Frequently asked questions
You can view the total amount processed on the terminal by accessing the Totals report. This report summarizes sales, refunds, tips, and cancellations processed since the last reset. Resetting the report allows you to track totals by day or shift.
To access the Totals report:
- Tap Transaction.
- Tap Totals.
- Enter admin PIN: 5773 to access the following options:
- View the totals from the previous and the current reporting period.
- Print the report by tapping the Print button.
- Start a new reporting period using the Reset button.
To power the terminal off, press and hold the Power button until a dialog box appears, then confirm that you want to turn the terminal off.
Yes, the terminal will switch to 4G if it loses WiFi connectivity. If the WiFi signal remains active but the internet connection is unreliable, the terminal may not switch to 4G right away. In that case, you can disable Wi-Fi on the terminal to enable cellular connectivity to process standalone transactions.
To enable 4G connection on the terminal:
- Tap Settings.
- Tap Network.
- Enter admin PIN: 5773.
- Toggle off the Wi-Fi switch.
Disabling the Wi-Fi allows your terminal to use 4G when the Internet is down.
What's next?
Learn how to process payments directly through the payment terminal.
Learn how to process phone orders and securely accept card payments with your terminal.