Lightspeed Payments offers a seamless way to integrate your in-store and online payment processing directly with Lightspeed Restaurant POS. It offers automatic syncing between your POS and payment terminal, allowing you to process integrated payments for a unified business operation.

To start processing payments with Lightspeed Payments, you must first submit an application. Navigate to your Financial Services and click Active Payments to begin the application. For a detailed walkthrough, refer to our guide on applying for Lightspeed Payments. 

For more information or to apply directly, contact your Lightspeed Account Manager or apply directly through your Back Office. Lightspeed's underwriting team is legally required to collect certain information about your business and follow due process before we can approve your application and set up your account with Lightspeed Payments.

To provide industry-leading support and technology and keep your business running smoothly, we now require merchants to use Lightspeed Payments. Merchants using non-Lightspeed Payments solutions will be charged a monthly third-party processing fee.

To avoid this transaction fee, submit a Lightspeed Payments application to switch from your current processor before the end of your notice period. If you have any questions about these changes, contact your Lightspeed Account Manager.

No, Lightspeed Payments does not integrate with any third-party payment processor or POS system. 

You can update your bank account and business details in the Financial Services tab in your Back Office. Navigate to Financial Services > Settings to make changes. 

The last four digits of your bank account number are displayed under the Destination column in your Payouts tab within your Financial Services.

If you need to cancel your contract with Lightspeed Payments, contact your Account Manager. They will assist you with the cancellation process and inform you of any applicable terms and conditions.

In the event of ownership changes, you must update your business and ownership information. This application can be completed by navigating to the Financial Services tab in your account and selecting Settings.

This process may take 5–10 business days for review and approval, so it's advisable to initiate the update promptly to avoid delays in your funding schedule. For detailed instructions, refer to our article about editing account details with Lightspeed Payments. 

Once you submit your online application, it's assessed instantly, and a decision is usually provided within minutes. Most applications are approved on the spot provided that all information is complete and accurate. This allows you to start trading as soon as your hardware is ordered. 

If additional information is needed, our underwriting team will contact you. For time-sensitive applications, such as those opening within 2-5 business days, contact our Payments Support team to request priority handling. 

You'll know your application has been approved when you see a message that you're ready to start using Lightspeed Payments. 

It’s important to check the status of your payouts, as we may need to verify additional details about your business. If that's the case, a message will be displayed about your payouts being pending verification, and you'll receive an email from underwriting@lightspeedhq.com with further instructions.

Visit our Hardware store to place your order. You're eligible for one free payment terminal for each paid POS register linked to your account. The discount will be applied automatically after you enter your details and proceed to checkout. If you're asked to enter credit card information, contact your Sales Account Manager before continuing.

For detailed information on application requirements and to guide you through the setup process, refer to our article on Setting up Lightspeed Payments.

Once your payment terminals have been shipped, you can expect delivery within 3–5 business days. A tracking link will be emailed to you which you can use to check on the progress of your shipment.

Lightspeed Payments terminals must be obtained directly from Lightspeed. Terminals purchased through third-party vendors are not supported and could pose security risks. The following terminals are compatible with Lightspeed Payments:

• Smart Terminal with Printer (S1F2)
• Smart Terminal (AMS1)
• Verifone V400m
• Verifone P400
• Verifone e280/e285p

Currently, Lightspeed Payments does not support pairing multiple payment terminals to a single POS register. However, multiple POS registers can be paired to a single terminal, allowing different POS devices to process payments through the same payment terminal.

If your payment terminal has been stolen, immediately contact our Support Team to request deactivation of the device and prevent unauthorized transactions. They will also verify the warranty status and guide you through the replacement process. 

By default, most major credit cards are accepted and automatically enabled for use with Lightspeed Payments. However, some third-party apps and payment methods may require activation.  Contact our Support Team for further assistance.

Standalone mode lets you manually enter the payment amount on the terminal without processing the transaction through the POS.

Because there’s no direct integration between Lightspeed POS and payments in standalone mode, you can close the sale manually on the POS using a non-integrated payment type, such as Manual EFTPOS, to complete the transaction. The sale will be recorded in your sales report under the payment type you created. For more details, refer to our guide on processing standalone payments.

If a customer has been charged twice, you can either issue a refund through the POS or via the Financial Services section in your Back Office for standalone transactions.

Refunds can be processed in the POS if there are duplicate charges, customer returns, or service issues. 

Note that when processing refunds in the POS, only one refund, either full or partial, is allowed per transaction.

To refund a transaction in the POS: 

1. From the POS, tap the Menu icon (☰). 
2. Select History.
3. Select the transaction to refund.
4. Tap Refund Sale at the bottom right.
5. Confirm the action by tapping Refund Sale in the center of the screen.
6. Choose the refund type:  
• For a partial refund: Tap the specific items to refund, then tap Continue.
• For a full refund: Tap Refund All.
  
7. (Optional) If you've enabled the Refund Reasons feature, select the Refund reason.
8. Select Lightspeed Payments as the refund method.

The refund is processed automatically without the need for the customer’s card. You’ll be prompted to print a receipt, which can be reprinted or emailed from the POS History section if needed. Refunds typically take 2-7 business days to show up in your customer's account.

Refunds should only be processed in Back Office in specific cases, such as when a duplicate charge occurs but only one payment appears in the POS, or when a standalone payment needs to be refunded. You need to either be an admin or site owner to process a refund in Back Office. 

To be eligible for a refund, the transaction must be:

• Less than 90 days old.
• Not previously refunded. 

1. Log in to your Back Office with your Lightspeed credentials.
2. Navigate to Financial Services > Payments.
3. Search for the payment you need to refund.
4. Click on the payment to open the transaction details.
5. Click Refund.
   
6. Enter the refund amount and note if applicable.
7. (Optional) Click Email Receipt.
8. Click Done.

For instances where a partial refund was issued through the POS and the customer later needs the remaining amount refunded, you'll need to use the Back Office to process the remaining amount. Refunds typically take 2-7 business days to settle into your customer's account.

Surcharging with Lightspeed Payments can be enabled from the Lightspeed Payments integration page. To learn more, refer to our article on Surcharging with Lightspeed Payments.

Once a refund to a customer's credit card has been initiated, the cardholder can expect their funds to settle into their account in 2-7 business days, depending on their bank's policies.

Manual refunds are not recommended and are currently not supported directly on the payment terminal. They can pose a security risk and may be considered refund fraud, which occurs when a terminal is used to issue a refund without a corresponding sale.

Transaction fees are not charged on refunds. However, the original transaction fees are not returned to you as the merchant. 

Customers will receive a full refund of the amount they paid, including any surcharges. For partial refunds, only the specified amount is returned, excluding surcharges.

Your Lightspeed Payments terminal will automatically switch to 4G if it loses WiFi connectivity. If the WiFi signal remains active but the internet connection is unreliable, the terminal may not switch to 4G right away. In that case, you can disable WiFi on the terminal to enable cellular connectivity.

e285p/e280 terminal models operate on 3G and have already been phased out. The V400m supports 4G and is still supported, but is no longer available for purchase. The P400 terminal model does not support cellular connectivity.

Whenever you make changes to your Lightspeed Payments settings, you'll need to manually update the configuration of your payment terminal to ensure the changes take effect immediately.

A manual software update may sometimes be required to keep your payment terminal running smoothly. We recommend performing one if you've recently had network issues or a power outage and need to reconnect to your payment terminal.

To resolve any syncing or connection issues, you may need to remove the configuration and reset your Lightspeed Payments terminal. This clears the current settings on your payment terminal and you’ll need to reconfigure it afterward.

If a transaction was completed on the terminal but remains open in the POS, reopen the order in the POS and check out again by selecting Lightspeed Payments as the payment method. Ensure the order hasn't been changed or edited in any way. 

The POS will then sync with the terminal and close the order properly. You’ll know it’s successful if the terminal does not prompt for the card again.

This must also be done within 15 minutes of the original attempt. Ideally, as soon as you notice the order didn't close.

You can access your Lightspeed Payments reports from the Financial Services section in your Back Office. This provides an overview of all payments processed through Lightspeed Payments, along with your settlements, monthly statements, and any Lightspeed Capital offers or advances.

To learn how to read your Lightspeed Payments reports, check out our article about Reporting with Lightspeed Payments.

Yes, you can view your daily total sales on the payment terminal. To ensure accurate daily reporting, you’ll need to manually reset the totals at the end of each day.

Settlements are deposited into your bank account one business day after the original transaction. However, certain factors may affect this timeline. For more details, check out our article about Getting paid with Lightspeed Payments.

If you suspect a fraudulent transaction has occurred in your store, contact Lightspeed Support immediately. While it's not always possible to prevent fraud, we recommend taking proactive measures. For more information, see our article on Preventing chargebacks.

Navigate to the Financial Services tab in your Back Office to update your bank account information. For detailed instructions, refer to our article about editing account details with Lightspeed Payments. 

A chargeback happens when a cardholder disputes a debit or credit card transaction, prompting their bank to reverse the payment. Once a dispute is opened, the disputed amount and a chargeback fee are immediately withdrawn from the merchant’s account. For more details, see our article about Managing Chargebacks with Lightspeed Payments.

Once a cardholder has opened a dispute, our Lightspeed Payments team will reach out to you via email to discuss your next steps. To dispute the chargeback, you will need to provide evidence that the charge is legitimate. Our Lightspeed Payments team will walk you through the chargeback process.

Chargebacks are a normal part of credit card processing, and it is difficult to avoid them entirely. However, maintaining PCI compliance and taking preventive measures in your daily business practices can significantly reduce the number of chargebacks you receive. For a list of preventive measures you can take to reduce customer disputes, see our article on Preventing chargebacks.

If a dispute is opened against you, the Lightspeed Payments team will contact you by email to guide you through the next steps. You can choose to either contest or accept the chargeback. For more details, refer to our article about Managing Chargebacks with Lightspeed Payments.

The hardware and software provided by Lightspeed Payments are (Payment Card Industry) PCI compliant. However, you will need to take some steps to ensure you handle sensitive card information securely. As a business that processes credit card payments, you’re required to complete a PCI DSS Self-Assessment Questionnaire (SAQ). This serves as an alternative to the VikingCloud (formerly SecureTrust) PCI compliance process. 

For more information about PCI compliance and protecting customer payment information, refer to our article about Understanding PCI compliance. 

Yes, Lightspeed works with subprocessors, who are required to report to the ATO. On July 1, 2017, the Australian Taxation Office (ATO) implemented new legislation establishing a reporting system for business transactions processed through all payment systems in Australia.

This legislation mandates that all Australian payment processors, banks, and other payment providers must report card transactions involving payments received or refunds issued by businesses to customers.