For businesses managing several sites under one company, Lightspeed Restaurant (O-Series) offers features to tailor the product and pricing for each business location. By default, settings apply at the company level, so products and prices are shared across all linked sites. 

In this guide, you'll learn how to manage this setup and customize the menu for your customers at each site. 

What’s in this guide?

Enabling and disabling products from specific sites
Setting up Price Lists
Frequently asked questions

Enabling and disabling products from specific sites

All products are enabled by default at each site, and you can customize your menu to each location based on local demand and specific operational needs. This guide will walk you through the process of enabling and disabling products, either individually or in bulk.

Enabling and disabling products, as well as creating a price list is done per site. Make sure to switch to the correct site after logging in and before proceeding with the steps.

Enabling and disabling individual products

This method is recommended if you’d only like to update and make changes to specific items, such as enabling or disabling select products without affecting the rest of your menu.

To enable and disable individual products:

1. Log in to Back Office with your Lightspeed credentials.
2. In the left-hand menu, click My Site.
3. Select Site Products in the top section.
4. Use the search bar in the top-right corner to manually search for product names or keywords. 
   
5. (Optional) You can also use the Advanced filter by clicking the arrow next to the search box. Search by Product Name, Category, Reporting Group, Barcode, Supplier, or Product Tags, then click Filter. 
   
6. Disable or re-enable products as needed under the Enable for Site column. Changes are automatically saved as soon as you toggle the switch to enable or disable each product. 
   

Enabling and disabling products in bulk

If you’re managing a large inventory, bulk actions let you quickly update multiple products at once, helping you save time and efficiently manage your items.

To enable and disable products in bulk:

1. Click the down arrow next to the upper-left checkbox to select if you want to make changes for the Current Page or All. 
   
2. (Optional) You can also make changes by individually checking the boxes to the left of each product. 
   
3. From the Bulk Options dropdown menu, select either Enable for Site or Disable for Site.
4. Click Apply to confirm the changes.  
   
   
   

   In addition to enabling and disabling products by site, this is also the place where you can make bulk changes to the following:

   • Add your suppliers
   • Assign your Sell Tax and Cost Tax

   Setting up Price Lists

   Some businesses may need different pricing structures across all sites due to factors like demand, competition, or costs. This guide will help you establish this setup and optimize pricing strategies for each site. 

   You must at least be on the Manage plan to enable and access the Price List feature. You can check your plan by navigating to the Subscriptions tab in your Back Office. 

   Enabling the Price List feature

   To customize your pricing, you'll first need to enable the Price List feature. This only needs to be done once for each site.

   To enable the Price List feature: 

   1. Log in to Back Office.
   2. In the left-hand menu, click Features. 
   3. Select Price Lists.
      
      
   4. Click Enable. 
      
      
      

   Creating a Price List

   Now that you've enabled it, creating a price list is the next step. This allows you to modify pricing based on each site's specific needs.

   To create a Price List:

   1. On the side menu, click My Site.
   2. Select Price Lists in the top section.
   3. Click Create price list.
      
      
   4. Select Normal price list.
      
      
   5. (Optional) Use the Filter by option to search by POS Categories, Tags, or Reporting Groups.
      
      
   6. Enter the desired new prices under the New Price column.
   7. Click Save price list.
      
   8. Click the Back button in the top-left to go back to the main price list screen.
   9. Select the price list you'd like to use for the site from your list.
   10. Click Save Default to apply.
       
   11. Sync your POS.
       

       To apply a different pricing at another site for a specific period only, you can schedule the price list to run automatically based on your chosen date and time. 

   Frequently asked questions

   If I have multiple sites under one company, will deleting a product remove the product from all sites?

   Yes, deleting a product from one site will remove it from all sites under the company. If you'd like to hide a product on the POS from one site and keep it visible on other sites, disabling the product in the Site Products section will hide it from a specific site without affecting its visibility on the other sites.

   Can I run multiple price lists at the same time?

   Only one type of price list can be active at a time. If you’ve set a default price list for a site and also scheduled a public holiday surcharge price list, the scheduled price list will override the default on the POS, applying any surcharges or discounts based on the original company pricing. To apply additional charges or discounts, consider using the Adjustment feature.

   How can I allow my staff to make manual price adjustments?

   Manual price adjustments can be enabled through your Lightspeed Back Office by setting up the desired adjustments. For more information, see our guide on the Price Adjustment Add-on.

   What's next?

   Create and manage company-level products and pricing with site-specific scheduling and enable automated discounts or surcharges. 

   Setting up Price Lists

    

   Learn how to manage products, including variants, modifiers, and option sets, to efficiently organize your product menu.  

   Managing Products