To resolve any syncing or connection issues, you may need to remove the configuration and reset your Lightspeed Payments terminal. This clears the current settings on your payment terminal and you’ll need to reconfigure it afterward. For help with reconfiguration, refer to our article on setting up Lightspeed Payments.
Removing the configuration from the terminals
Removing the configuration should be considered as a last resort for troubleshooting. Before proceeding, refer to the Lightspeed Payments troubleshooting guide to investigate and try alternative solutions.
Smart Terminals (with/without) Printer
- On the terminal touchscreen, tap Settings.
- Tap Configuration.
- Enter the admin PIN: 5773.
- Tap Continue.
- Select Reset Device. You'll then be prompted to set up the payment terminal again by assigning it to your site and pairing it with your POS.
Verifone e285, V400m, and P400+
- Press the 9 key, followed by the Confirm key (green circle) on the terminal's number pad.
- Enter the admin PIN: 5773.
- Tap Config.
- Select Remove Config. You'll then be prompted to set up the payment terminal again by assigning it to your site and pairing it with your POS.
What's next?
Check out our FAQ for common questions about Lightspeed Payments.
Lightspeed Payments FAQLearn how transactions are submitted to Lightspeed Payments and what funds are included in your deposits.
Getting paid with Lightspeed Payments