Here’s a roundup of the latest improvements and product updates from Lightspeed Restaurant for November 2024.
Lightspeed Payments: Pay at Table enhancements
Pay at Table allows hospitality staff to process payments directly at the customer's table using Lightspeed Payments terminals.
We’ve rolled out several enhancements to improve the overall flow of service and to boost reliability and efficiency with features like direct bill printing, cloud-based communication, and real-time error visibility.
We’ve made it easier for staff to take orders and payments directly at the table, counter, or outdoors. There’s no need to return to the register, ensuring service stays quick and uninterrupted.
Staff can print itemized bills and take payments directly at the table without returning to the POS register.
To minimize connectivity issues, Lightspeed Payments terminals now use Cloud communications for all Pay at Table requests. Once terminals have been paired to a POS register, they no longer need to stay connected to the WiFi network when using Pay at Table. This should reduce disconnection issues and ensure smoother transactions, even when terminals move further from routers or access points.
Errors are displayed directly on the terminal, enabling staff to take immediate action without needing to check the POS.
The payment modal that previously interrupted POS usage has been removed, and Pay at Table transactions can now proceed even when all POS users are logged out, reducing interruptions during service.
You can now enable Pay at Table directly from the Back Office.
Back Office: New user permissions
We’ve updated user permissions in the Back Office to give non-admin users more control.
Users with the same access level are now able to delete each other. However, if user access levels differ, each user can only remove site access, not delete the user. This update aims to provide non-admin users more control over user management, for example, franchisees.
It is now easier to add and manage suppliers within the Back Office, giving users more granular control over how they set up suppliers. Previously, it was only possible to add customers and suppliers with a single permission called Customers. This has now been split into two separate permissions: Customers and Suppliers.
It is now possible to permit other users to view invoices in the Back Office. This update allows Site Owners to grant permission to other users, such as bookkeepers, to view billing invoices within the Back Office. Prior to this update, only Site Owners could view subscription invoices in the Back Office.
Admin users are now able to delegate POS editing permissions to non-admins. This update allows non-admins to change POS and table layouts, such as the floor plan.
Integrations
Check out the latest integrations built by our partners.
- Foodhub: Digitalize your customer experience with a self-service kiosk.
- Supy: The restaurant inventory software built to cut costs
- Myne: A customer experience platform for brands that want to serve and market better
- Droppah: Powerful and simple employee rostering and time clock software built for hospo