With Pay at Table, Lightspeed Payments gives you the ability to print bills and accept payments directly at your customer's table using the Smart Terminal with Printer or Verifone V400m payment terminals.

This feature supports partial payments, allows tips for card payments, and can increase efficiency in your restaurant. You don’t need the POS at the table, and you can use a single device to check out your guests. Additionally, it saves staff time by eliminating the need to return credit and debit cards to customers after payments.

What's in this guide?

• Before you begin
• Enabling Pay at Table
• Update devices 
• Finding your reference number 
• Using Pay at Table to check out 
• Refunding a Pay at Table transaction
• Frequently Asked Questions

Before you begin

You’ll need:

• A Lightspeed Payments Smart Terminal, Smart Terminal with Printer, or Verifone V400m.
• The Tables feature enabled in Back Office and orders assigned to tables on your POS.
• Pay at Table enabled within the Lightspeed Payments integration tile in Back Office. 
• The newest version of the Lightspeed Restaurant POS (O) app.

Enabling Pay at Table

To enable Pay at Table:

1. Log in to Back Office.
2. Go to the Lightspeed Payments integration tile.
   
   
3. Toggle on Pay at Table.
   
4. (Optional) If you do not want to accept cash payments for Pay at Table transactions, toggle off the Allow Cash Payments setting.

Once Pay at Table is enabled, sync your POS and update your payment terminals to activate the feature.

Update devices

After enabling Pay at Table, update your Lightspeed Payments terminals to ensure the feature is activated.

To update the Smart Terminals (both models):

1. Press the Settings button on the terminal.
2. Select Configuration.
3. Enter your Admin PIN (5773 by default).
4. If a configuration update is available, you will see a blue Update button. Press it to update.

To update the Verifone V400m:

1. Press the Circle button to access the menu.
2. Select Admin, then choose Config.
3. Select Update to apply any available updates.

The terminal will download the latest configuration, and Pay at Table will be enabled once finalised.

Finding your reference number

Each staff member has their own reference number, which is required to initiate a Pay at Table transaction.

To find your reference number:

1. Go to POS.
2. Tap the ? icon to open the Help & Support menu.
3. Select Show my Staff Reference.

Your reference number will appear in a green banner at the top of the screen.

Using Pay at Table to check out

Once Pay at Table is enabled and your devices are updated, you can use it to check out orders assigned to tables. Follow the steps below to complete a transaction:

1. On the Verifone V400m or Smart Terminal, press the Pay at Table button on the screen (or press the Circle button on the Verifone V400m).
2. Enter your Staff Reference Number on the terminal.
3. Confirm your reference number to proceed to the Select Table screen, which will display a list of open tables.
4. Choose the table for the order.
5. (Optional) The terminal will ask if you want to print the bill before taking payment. Simply advise Yes or No.
6. Choose whether to Split Equally, Split Unequally, or Pay Total:
   • Unequally: Allows guests to split the bill by entering specific amounts.
   • Equally: Splits the bill evenly between the number of guests paying.
7. Once payment is confirmed, the terminal will display any remaining balance so additional guests can pay their share.

After each payment, the POS will update automatically to reflect the amounts paid.

Refunding a Pay at Table transaction

Refunding a Pay at Table transaction is the same as refunding any other payment in Lightspeed. You can follow our guide on Refunding a sale on POS for step-by-step instructions. You do not need the customer’s card to be present to issue a refund.

Frequently Asked Questions