Setting up refund reasons allows you to track why refunds are issued to gain visibility into any issues that are affecting your sales and customer satisfaction. This feature is available to all payment types processed on the Lightspeed Restaurant POS. 

For instructions on processing a refund on the POS, refer to our article on refunding a sale. 

What's in this guide?

Enabling refund reasons
Adding a new refund reason

Enabling refund reasons

Refund reasons must be enabled before they can be used on the POS. This can be enabled by users with admin or the manually enabled sites permissions in Back Office. 

To enable refund reasons: 

1. Log in to Back Office with your Lightspeed credentials. 
2. From the navigation menu, select Features. 
3. Search for and select Refund Reasons. 
   
4. Click Enable.  
   

Adding a new refund reason

Refund reasons can be managed to suit your business needs. You can add new reasons to better reflect your workflows and reporting requirements, or remove existing default reasons if necessary. You can delete a refund reason by clicking the trash icon next to it. 

To add a new refund reason: 

1. Once Refund Reasons is enabled, under the Settings tab, click Refund Reasons settings. Alternatively, you can access this section by navigating to Company Settings > Refunds. 
2. Click Add Refund Reason.
   
3. Enter the name of your new refund reason. 
4. Click Add Refund Reason.
   

What's next?