Lightspeed Restaurant (O-series) has a built-in app repair utility designed to resolve bugs or glitches by clearing old cached data. It is a great way to start when troubleshooting any performance issues. As long as your register is online, there is no data loss in this process.
Do not perform an app repair if you're experiencing connectivity issues, as this may result in data loss. Before proceeding, ensure you have your Back Office login credentials ready, as you'll be prompted to log in again after the app repair.
Follow the steps based on the POS device you're using.
- Completely exit the Lightspeed Restaurant app.
- To force quit the app, double tap the iPad home button, then swipe up on the Restaurant app to close it.
- Open the iPad's Settings.
- Scroll down to Apps in the sidebar menu.
- Select Restaurant.
- Toggle the switch to enable Repair on next launch.
- Tap Apps at the top to return to the app list.
- Select Safari.
- Tap Clear History and Website Data.
- Relaunch the POS app.
- Tap Login to Back Office.
- Enter your Lightspeed credentials.
- Once logged in, tap POS in the top right corner.
- (Optional ) If you have multiple sites, select the site where the POS is used.
- Select the register profile to assign to the device.
When you open the app again, you should not see the Go to Point of Sale option. If you do, double-tap the iPad's home button, force quit the app by swiping it up, then relaunch it. Repeat this process until only the Login to Back Office option appears on the screen.
- On the POS, tap the screen with 3 fingers and swipe down.
- Tap Repair. The POS will close and redirect you to the Back Office.
- In Back Office, tap POS in the top-right corner to relaunch the POS.
- (Optional ) If you have multiple sites, select the site where the POS is used.
- Select the register profile to assign to the device.
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