Lightspeed Bump Screen allows you to turn any device into a digital Bump Screen, ensuring orders are tracked while saving time, money, and paper. It syncs with Lightspeed Restaurant (O-Series) to streamline kitchen workflows, perfect for venues of any size. 

In this guide, you'll learn how to integrate your Bump Screen with Lightspeed Restaurant, configure fundamental settings, access reporting tools, and troubleshoot common setup issues. 

What's in this guide?

What you'll need
Downloading the Lightspeed Bump Screen app
Integrating Bump Screen with Lightspeed Restaurant
Setting up filters, devices, and screens
Accessing the Bump Screen
Accessing the report
Troubleshooting
Frequently asked questions

What you'll need

• Subscriptions to Lightspeed POS and Lightspeed Bump Screen. 
• Your products uploaded to Lightspeed Restaurant.
• An Android, iOS, or desktop device to use as a Bump Screen. 

Downloading the Lightspeed Bump Screen app 

For desktop use, access through the web at https://lightspeed.bump-it.com.au/.

Integrating Bump Screen with Lightspeed Restaurant

To get started, enable the Bump Screen integration in Back Office. You must have admin permission to set up the integration. Navigate to the People section in the Back Office to check your user permissions. 

To integrate Bump Screen with Lightspeed Restaurant:

1. Log in to Back Office with your Lightspeed credentials. 
2. In the navigation menu, click Integrations. 
3. Select Lightspeed Bump Screen. 
   
4. Click Enable. 
   
5. After enabling the Lightspeed Bump Screen integration, you’ll be directed to the Bump-It website. Click Create an account. 
   

   You can use your existing Lightspeed Back Office login credentials to create a Bump-it account or set up a separate login specifically for Bump-it. 

   
6. Click + Link New Account. 
   
7. A dialogue box will appear. Select your company. 
8. Click Grant Access.  
    
   Your company, sites, and product information will be synced to Lightspeed Bump Screen.
9. Once completed, return to the app to see your sites loaded in the Lightspeed Bump Screen portal.
10. Select Settings to configure filters, devices, and screen settings.  

Setting up filters, devices, and screens

Set up your filters, devices, and screens to customize how orders are displayed and managed on your Bump Screen.

• Filters: Assign each filter to show specific products. This allows you to direct orders to the appropriate area, such as the kitchen, bar, or barista.
• Devices: Androids, iOS devices, or PCs. 
• Screens: These are the actual screens you'll be using. 
  • Bump screens: Screens used to cross out orders and bump dockets. 
  • Pass screens: Screens that copy what appears on the bump screen. This is useful if one station needs to see what orders appear on another bump screen. 

You’ll first need to create a filter, assign it to a device, and then set up the corresponding screen. This process should be repeated for each additional filter.

Setting up filters

To categorize and route orders to the appropriate areas, such as your kitchen, bar, or barista, you must first create and configure your bump screen filters. 

To set up your filters: 

1. Log in to your Lightspeed Bump Screen portal. 
2. Select Sites from the sidebar menu.
3. Click Add Filter.
4. Under the Screen section, you can edit the following:
   • The name of the filter.
   • The number of dockets displayed on bump screens and pass screens. 
   • Displaying long dockets on bump screens and pass screens. 
   • To show categories in the Statistics Dashboard.
   • To mute the notification sound.
   • To group items displayed on dockets, such as by category, course, or none.
     
5. Under the Alerts section, you can set your filter alerts:
   • Minutes to the first alert. 
   • Minutes to the second alert.
   • Minutes to held alert.
6. Under the Mobile Ordering section, you can select your filter for pre-order delay:
   • Mobile ordering pre-order delay (Minutes) 
     Example: If an order is sent to your Lightspeed Bump Screen at 3:00 PM, is due for pickup at 3:30 PM, and your pre-order delay is set to 10 minutes, the order will display on the Lightspeed Bump Screen at 3:20 PM, which is 10 minutes before the pickup time. If no pre-order delay is set, the docket will display on the Bumpscreen at the pickup time. Note that the pre-order delay setting only affects orders with a scheduled time. 
   • Additional pre-order delay per docket (Seconds) 
     The additional pre-order delay increases the buffer for how many orders you have on the screen. This allows you to see online orders earlier, giving you more time to prepare the order during peak periods. 
     

     These settings only apply to Online orders (Deliverect, Bopple, me&u, etc). Normal orders taken at the POS are not affected. If you need to set a pickup date and time for orders that were manually entered on the POS, such as those taken over the phone, consider adding the pickup details in the Notes section on the POS before sending it to the kitchen. 

7. Under the Products section, you can select products specific to your filter.
8. Under the Registers section, you can select the register to show dockets from.
9. Under the Order Types section, you can select the order types to show dockets from.

Setting up devices

Once you've configured a filter, you can assign it to a particular device.  Each device profile needs to be created on the actual device that will be the bump screen or pass screen.

To set up your devices: 

1. Select Sites from the sidebar menu.
2. Select Device for the site you want to configure.
   
3.  Click Add Current Device.
4. Under the Details section, enter a name for your device.
5. Under the Device Type dropdown, select the type of screen.
6. Configure your device's settings with the following options:
   • Can Hold: You can hold dockets to the side and see how long they've been put on hold. This is particularly useful for courses. 
   • Can Bump: When a docket's bumped, it's completed and ready to go to the pass.
   • Can Combine: Combining dockets on the Bump Screen. This is useful for courses and can be found in the Settings button. 
   • Can Undo: Undo combining dockets. 
   • Can Batch: You can cook items by batch (e.g., rice) and then mark them off from multiple orders.
   • Device Independent Bumping: Bump products from one screen without bumping that item on another screen.
7. Under the SMS section, you can enable SMS notifications.
8. Under the Printing section, you can add a printer for your device.
9. Click Save.                                

Accessing the Bump Screen

To access the Bump Screen on your device, ensure it is connected to the internet and properly configured for your venue.

To access the Bump Screen: 

1. Log in to your Lightspeed Bump Screen portal. 
2. Select Sites from the sidebar menu.
3. Select Go to bump screen.

To change the filter:

1. Tap the Menu icon (☰) in the top left to access the menu options.
2. Select Change filter to assign a filter to the device. 
   
3. To return to the main menu, click the menu icon.         
4. Select Back Office.      
   

 

Accessing the report

The report provides insights into production performance and helps you optimize kitchen efficiency.

To access the report: 

1. Navigate to your Bump-it Back Office. 
2. Select Report from the sidebar menu. 

In the Production Statistics dashboard, you'll see:

• Peak trading hours for your sites.
• How your sites perform. 
• How your categories perform. 
• The average amount of time it takes to prepare orders. 
• Most sold and least sold items. 
  

Troubleshooting

Frequently asked questions

What's next?