To get up and running with Deliverect,  you will work closely with the Deliverect team to connect your delivery channels and publish your menu to start receiving delivery orders in your POS.

Before proceeding, ensure your delivery menu is set up. If it isn't, refer to our guide on setting up Deliverect.

Deliveroo Australia has entered administration and, therefore, is no longer supported by Deliverect (18/10/2022). This guide offers basic setup instructions. For help with any topics not covered, contact Deliverect support.

What’s in this guide?

What you'll need
Collect your customer-facing URLs
Choosing channel settings
Testing orders 
Publishing menu 
Frequently Asked Questions

What you'll need

Before you start this process, please make sure you have access to the following:

• A Lightspeed POS plan.
• An account with Uber Eats, MenuLog, or DoorDash.
• A completed Deliverect menu.
• Payment types you want associated with each delivery channel. Refer to our article on managing your payment types. 
• A customer-facing URL for each delivery channel.

Collect your customer-facing URLs 

To connect your delivery channels to Deliverect, please send your customer-facing URLs to your Deliverect Onboarding Specialist.

The customer-facing URL is the link to your store from the customer’s perspective. We need to have access to this URL to ensure we’re connecting to the correct store. You will need to send the individual URL for each channel you wish to connect.

Choosing channel settings

Deliverect can help you adjust the channel settings that best suit your workflows and operations.

Pass-thru printing

Let your orders go straight to production. As the name suggests, Pass-Thru Printing allows orders to pass through without the need to be approved manually by your staff. During peak periods, this will be super helpful when you need all hands on deck and nothing slowing you down.

We recommend you activate this feature as soon as possible as it is the most efficient workflow. When you’re ready, ask Deliverect to switch this on.

Payment types

You should create a payment type per delivery channel. This configuration is best practice and will enable you to differentiate between channels in your reports. For example, you’ll be able to highlight how much of each product you have sold per channel. 

Testing orders

Before going live with your online delivery channels, we recommend sending a couple of test orders from your Lightspeed Delivery portal to your POS to see how the orders will be printed.

Test orders will contribute towards your venue's daily revenue, so make sure to refund the order from within your POS once the test is complete.

1. In Menus, select the menu you'd like to place a test order from.
2. Select Preview Menu.
3. If you have multiple locations, select the one you'd like the order to go to.
4. Select the products you'd like to test.
5. Click Add To Cart. If you have items with an attached option set, don’t forget to test these as well, so you can see how they print in your POS. If your checks print in both the bar and kitchen, add both a food and drink product.
6. When you're happy with your order, click Add Info. Here you can opt to add an Order Note or Customer Address to see how they appear in your POS and print on the checks.
7. Once complete, click Place Order.
8. You will see the order on your POS, under Orders. If you have Pass-Thru Printing enabled, the order will automatically print. You can also view the status of the test order from your Lightspeed Delivery Orders page.

Publishing menu

Publishing your menu is the final and most important step once you are ready to go live. This allows the menu you've built in Deliverect to be displayed online for your customers to order from.

You can only publish your menu once your delivery channels have been connected with the help of your Deliverect Onboarding Specialist.

It’s important to remember that every time you perform a change to your menu, and you want it to be visible to customers, you’ll need to re-publish it by following these steps again.

1. Head to Menus. ClickPublish Menus
2. You will see a pop-up screen. In the dropdown menu, select the menu you would like to update online. 
3. Select the delivery channels you would like to publish the menu to.
4. Click Publish Menus. You can check if your menu publish was successful if you go back to the Menus section and press View Push History.

Publish multiple menus

 You can publish multiple menus to Menulog, DoorDash, and Uber Eats. For example, you may use this if you have dishes at different prices for lunch and dinner.

To get this set up, follow the steps above, but in the dropdown menu, select the menus you would like to publish online. 

Frequently asked questions

What's next?