Customize your online store for flawless workflows, menu design, and extra automation features with Bopple's advanced settings.

What's in this guide

What you'll need
Pass-thru Printing
Allow pre-orders when the store is closed
Allow customers to schedule delivery orders
Set time restrictions on fulfilment types
Product countdown
Time restrictions on product categories
Set open times for special dates and holidays
Frequently asked questions

What you'll need

• A Lightspeed POS plan and a Bopple plan.
• Your online menu created in Lightspeed Back Office. 

Workflow settings

Streamline the repeatable processes in your service.

Pass-thru Printing

Let your orders go straight to production. As the name suggests, Pass-thru Printing allows orders to pass through without the need to be approved manually by marking them as ready on the POS. During peak periods, this will be super helpful when you need all hands on deck and nothing slowing you down.

When you’re happy that your orders are flowing through nicely, ask Lightspeed Support to switch this feature on.

Allow pre-orders when the store is closed

The Always Online feature allows customers to submit pre-orders outside of your trading hours to be fulfilled within your trading hours, even when your POS is off. For example, if you are only open for breakfast, a customer could order their breakfast for the next day, the night before. 

Requirements

• Your venue's times must be configured correctly to reflect physical hours.
• At least one of your order types must allow scheduling.
• The Always Online feature is not supported on mobile iOS and Android apps. i.e. the customer must order through your web store (not via the Bopple app).
• The Always Online feature applies to your whole menu. It cannot be restricted to specific categories. 

Set up always online: 

1. Navigate to Store settings > Fulfilment.
2. Switch On the Fulfilment Type.
3. Scroll down to Preferences and switch on Always online.

For Always Online delivery orders, you must first switch on Scheduled delivery orders, allowing customers to schedule delivery orders for fulfilment during your regular trading or custom delivery hours. See Allow customers to schedule delivery orders for more information.

Allow customers to schedule delivery orders

Allow customers to schedule orders for fulfilment during your regular trading or custom delivery hours.

Requirements

• Your venue's times must be configured correctly to reflect physical hours.
• The scheduling delivery orders feature is not supported on mobile iOS and Android apps. i.e. the customer must order through your web store (not via the Bopple app).

Set up a schedule for delivery orders: 

1. Navigate to Store settings > Fulfilment.
2. Switch On the Delivery fulfilment type.
3. Adjust the Advance notice and Advance scheduling fields. 

Unless you require more than a day’s notice to fulfill orders, we recommend leaving this set to 0 days to allow same-day orders.

Leave the advanced scheduling field set to 0 days to allow same-day scheduling only. For future-dated orders, specify the maximum number of days.

Set time restrictions on fulfilment types

Want to remain open for in-house dine-in but only open for delivery in the afternoon?

To set specific hours for order types, follow these steps: 

1. Navigate to Back Office.
2. Select Store settings > Fulfilment.
3. Select Customise Availability.
4. Select Custom hours for pick-up/delivery orders.
5. Fill in Hours.
6. Click Save.

Menu settings

Take advantage of Lightspeed Ordering’s full suite of features to create a menu that works for you and your customers. 

Product countdown

Set limits on product stock availability. This functionality is available on request.  Submit your request to help.bopple.com/contact. 

This is not integrated into your Lightspeed inventory and will not update your stock count. It is managed solely within Bopple.

Need to know:

• Stock must be managed on every single menu item, yes, even those that aren't closely tracked.
• When enabled, all stock will be set to 0, so this should be set up outside of store hours.
• Stock can only be tracked at the product level, i.e. on variants, modifiers/options.
• No automated top-ups. Stock must be updated manually in Lightspeed Ordering when needed. 

Once enabled, you can add stock to each product in Lightspeed Back Office. 

1. Navigate to Menu > Products.
2. Select a product.
3. Enter the stock amount in the stock field.
4. Click Close.
5. Click Save Changes. 

Time restrictions on product categories

There may be cases where you want to restrict the availability of certain categories to particular times of day, like restricting your Breakfast category from 7 am to 11 am.

1. Navigate to Back Office > Store settings.
2. Select Hours.
3. Select Product Category Hours.
4. Add your product category hours as you would your regular trading hours. The description you add here should be related to the category name, e.g. Breakfast Service.
5. Go to Menu > Categories.
6. Find the category you want to assign the hours to.
7. Select Change availability. 

Store settings

Manage your online store with the same flexibility as your brick-and-mortar venue.

Set open times for special dates and holidays

Once you've set up your opening hours on Lightspeed Ordering, you can set up some special times for future dates where your regular hours don't apply, e.g. public holidays. 

Using Special Dates, you can indicate that the venue is completely closed that day, or you can enter restricted hours.

1. Navigate to Store settings > Hours.
2. Select Special dates.
3. Select + Add special date.
4. Enter a special name for the entry (eg. Christmas Day) and the date.
5. To open on this special date, select the Closed option and then select Open.
   • If you select Open, you will need to enter your non-standard hours for that day.
   • To close on this special date, leave the option as Closed.
6. Click Save.

Frequently asked questions

What's next?