Your order number will be provided after you submit your order through our webstore. You can also check your email for messages from our hardware team, which includes your tax invoice as an attachment. The invoice number is displayed in the top right corner of the document.

For example:

Refer to our guide for a list of compatible hardware for Lightspeed Restaurant (O-Series).

Lightspeed partners with a third-party supplier that works with TNT and StarTrack to deliver hardware to most residential and business addresses across Australia and New Zealand.

• For TNT deliveries (tracking numbers typically start with SK), visit TNT Track & Trace.
• For StarTrack deliveries (tracking numbers typically start with MF), visit StarTrack Tracking.

Once your order has been dispatched, you'll receive a tracking number to your provided email. Check your inbox for this notification. You can also log in to our webstore, go to your profile, and view your recent order details, including tracking links.

If you have not received an email with a TNT or StarTrack consignment number, contact our Support team directly for assistance.

If the driver has attempted delivery to you and left a card, TNT will make another attempt within two business days. If the driver has not yet attempted delivery or you do not have a re-delivery card, contact TNT Support at https://www.tnt.com/express/en_au/site/support.html. Your inquiry must include the consignment number and delivery address.

You must verify your delivery address and information before placing the order. If the address provided is incorrect and the package is returned, a $45 (excluding GST) redirection fee applies, and you will be billed for additional shipping charges to ensure your delivery reaches you. 

If you have received your order and found that an item is missing, let us know as soon as possible by reaching out to our Support team. We will investigate and update you accordingly.

If you've received all your hardware except for your Lightspeed Payments terminals, it's likely that your Lightspeed Payments application is still incomplete. The terminals will only be shipped once the application is fully submitted. To check the status of your application, search your inbox for an email from underwriting@lightspeedhq.com and log in using the link provided to confirm your Lightspeed Payments application is completed.

Click the Click Here button on the email to view your application. You will know if your application has been completed when you have a message that states: Application Complete.

Alternatively, you can check the status of your application and complete it by logging into your Lightspeed Back Office and selecting Financial Services from the sidebar menu. For more details on how to apply for Lightspeed Payments, refer to our Lightspeed Payments guide.

Refer to the Buying and Returning Hardware from Lightspeed guide for details on our returns policy and process.

We're sorry to hear this has happened. Please reach out to our Support team, and we will investigate and provide you with an update as soon as possible.