Preno offers cloud-based property management software (PMS), a channel manager, and a booking engine for independent hoteliers. It's a third-party software that integrates with Lightspeed Restaurant (O-Series), enabling venues to charge customer orders directly to their hotel room.

For assistance beyond this guide, visit Preno's Knowledge base or contact Preno directly.  

What's in this guide?

Enabling Preno for Bill to Room
Processing a Bill to Room payment

Enabling Preno for Bill to Room

To start using the Bill to Room feature of Preno with Lightspeed Restaurant, you’ll need to enable the Preno integration in your Back Office. This connects your Restaurant POS to Preno, allowing you to link customer orders to their hotel room accounts.

To enable Preno:

1. Log in to Back Office with your Lightspeed credentials.
2. In the navigation menu, click Integrations.
3. Under the Property Management Software section, select Preno.
   

Processing a Bill to Room payment

Once enabled, the integration allows you to link a room to an order and process the payment directly through the POS.

To process a Bill to Room payment:

1. On the POS, tap Add customer. 
2. Enter the room number into the search bar at the top.
3. Click the Preno (magnifying glass) button. 
4. Select the guest, then click Save. 
5. Click Check Out. 
6. Select Bill to Room as the payment type. 
7. Enter the Reference Number to help the system find the guest and attach them to the order. This could be the guest's name, room number, staff name, etc..

   Ignore the Pay with Checked In Customer: This app does not have checked-in customers' message.

8. Tap Confirm to complete the order. 
   
   

What's next?