Lightspeed Restaurant (O-series) has a built-in app repair utility designed to resolve bugs or glitches by clearing old cached data. It is a great way to start when troubleshooting any performance issues. As long as your register is online, there is no data loss in this process.
Do not perform a repair if you are experiencing connectivity issues, as this may result in data loss. Before you do this, ensure you have your login credentials for the app ready, as it will ask you to log in to your Back Office after the repair.
To do an app repair:
- Completely exit the Lightspeed Restaurant app.
- To force quit the app, double tap the iPad home button, then swipe the Restaurant app up to close it.
- Open the iPad's Settings.
- Scroll down to Apps in the sidebar menu.
- Select Restaurant.
- Toggle the switch to enable Repair on next launch.
- Return to your app list by clicking < Apps at the top left of the Restaurant app name.
- Select Safari.
- Tap Clear History and Website Data.
- Launch the POS app again.
You should not see the option for Go to Point of Sale. If you do, double-tap the iPad's home button, force quit the app by swiping up, and relaunch it. Repeat this until only the Login to Back Office option appears on the screen.
- Tap Login to Back Office.
- Enter your Lightspeed credentials.
- Once logged in, tap POS in the top right corner.
- Select your site (if you have multiple) and register to assign.
- On the POS, tap the screen with 3 fingers and swipe down.
- Tap Repair.
- Head over to the POS again.
- Select your register.
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