Here’s a roundup of the latest improvements and product updates from Lightspeed.
Lightspeed Payments: Pay at Table enhancements
Pay at Table allows hospitality staff to process payments directly at the customer's table using Lightspeed Payments terminals.
We’ve rolled out several enhancements to improve the overall flow of service and to boost reliability and efficiency with features like direct bill printing, cloud-based communication, and real-time error visibility.
What's new?
Improved service speed
Staff can print itemised bills and take payments directly at the table without returning to the POS register.
Enhanced reliability
To minimise connectivity issues, Lightspeed Payments terminals now use Cloud communications for all Pay at Table requests. Once terminals have been paired to a POS register, they no longer need to stay connected to the WiFi network when using Pay at Table. This should reduce disconnection issues and ensure smoother transactions, even when terminals move further from routers or access points.
Real-time error visibility
Errors are displayed directly on the terminal, enabling staff to take immediate action without needing to check the POS.
Service without interruptions
The payment modal that previously interrupted POS usage has been removed and Pay at Table transactions can now proceed even when all POS users are logged out, reducing interruptions during service.
Streamlined enablement
You can now enable Pay at Table directly from the Back Office.
Back Office: New user permissions
We’ve updated user permissions in the Back Office to give non-admin users more control.
What's new?
Delete users
Users with the same access level are now able to delete each other. However, if user access levels differ, each user can only remove site access, not delete the user. This update aims to provide non-admin users more control over user management, for example, franchisees.
Suppliers
It is now easier to add and manage suppliers within the Back Office, giving users more granular control over how they set up suppliers. Previously, it was only possible to add customers and suppliers by a single permission called 'Customers'. This has now been split into two separate permissions: ‘Customers’ and ‘Suppliers’.
View billing invoices
It is now possible to grant other users permission to view invoices in the Back Office. This update allows Site Owners to grant permission to other users, such as bookkeepers, to view billing invoices within the Back Office. Prior to this update, only Site Owners could view subscription invoices in the Back Office.
Edit POS layout
Admin users are now able to delegate POS editing permissions to non-admins. This update allows non-admins to change POS and table layouts, such as the floor plan.
Learn more about user permissions
Integrations
Check out the latest integrations built by our partners.
- Foodhub: Digitalise your customer experience with a self-service kiosk
- Supy: The restaurant inventory software built to cut costs
- Myne: A customer experience platform for brands that want to serve and market better
- Droppah: Powerful and simple employee rostering and time clock software built for hospo